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Telephone Maintenance Technicians
SynergyOne's telephone maintenance technicians presence covers the whole of the
UK and allows you to see the same Technicians who you will get to know and trust.
We provide a guaranteed 10 working day service (usual 5 working days) on any moves,
additions and change work. All our Technician's are manufacturer trained and have
the latest software, information and mobile data card based laptops to diagnose
faults quickly and efficiently to maintain your business continuity.
Dedicated Maintenance Support Desk
SynergyOne operate a UK based Customer Service dedicated maintenance support desk
where you speak to a human not a call queuing system every time you call - providing
you with fast easy access to reporting faults and asking questions. The team will
ensure you maintain continuity of fault resolution contact regardless of your telephone
system, network provider or location.
Remote Programming Maintenance
Daily remote programming maintenance will be made within 24 hours of your request,
which allows time for your staff to concentrate on other business. An easy choice
to save you both time and money.
Maintenance Back-up Support
Maintenance back-up support technicians are committed to returning your calls within
30 minutes. Fault management is tailored to meet agreed service level agreements.
Additional manufacturer support also gives SynergyOne the ability to escalate faults
back to the manufacturer directly to enable fast resolution to a problem.
Please
contact us
to discuss your maintenance support requirements.
Effective Account Management for Phone Maintenance
You will have access to effective account management for phone maintenance in the
form of an internal based member of the Business Retention Team plus an external
Business Development Manager to provide you with regular account reviews. Your SynergyOne
team will ensure you are kept up-to-date with the latest telephony developments,
including the advancement of VoIP and IP Telephony, providing you with independent,
impartial advice.
Phone Maintenance Project Management
SynergyOne offer phone maintenance project management. Are you expanding your operation?
Moving office? Now is the time to think of your telecommunications. SynergyOne offer
free, dedicated support for small or large-scale implementations, migrations and
office moves through an experienced and fully committed Project Management Team.
Please
contact us
to discuss your management requirements for phone maintenance.
Maintenance of Business Phone Systems
 SynergyOne
offers
maintenance
of
business phone systems
with a range of levels of maintenance cover. Please
contact us
with your requirements.
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