Building Society Telephone Systems

Hertfordshire Based Building Society

The client had been using a very old Panasonic KXTD Telephone System for a number of years and had outgrown the maximum extension capacity.

They have three smaller Branches which used single analogue lines. This meant that callers often received an engaged signal. If the Branches wanted to speak to eachother they would have to dial out using the BT PSTN Network which was proving costly and meant they couldn't transfer calls to each other.

Due to the age of the Panasonic KXTD spare parts were proving hard to find and the incumbent maintainer was charging a considerable amount to look after the phone system, as each time there was a fault it involved an engineer's visit due to the system having no remote diagnostics.

After careful consideration and planning SynergyOne installed a new Toshiba CIX100 Telephone System at the Head Office and a Hosted IP based solution - Feature Plus - at the three Branches.

SynergyOne also took over the BT line rental and call charges at each site and were able to offer free telephone system maintenance for the Head Office as part of the overall solution.

SynergyOne are able to clear over 70% of all reported faults via their remote access into each system therefore allowing us to offer maintenance at vastly reduced rates or even FREE of charge when providing BT lines and calls via our BT Wholesale and Openreach partner agreements.

With a new Toshiba CIX Telephone System in place the client was able to offer different telephone numbers for each of their financial products to allow callers to go straight through the correct department for their enquiry. This allowed callers to receive a faster service and in turn the Building Society took more calls that converted into more sales.

FeaturePlus was added to the Toshiba CIX Telephone System allowing for calls to be transferred directly to personnel in the Branches at no cost and allowing the Branches to call Head Office also without cost. All existing BT telephone numbers were retained and ported onto the Feature Plus IP service.

FeaturePlus' web based portal allowed the Head Office IT Manager to have full control over ringing groups, calls made on site and more importantly calls that had been missed after an advertising campaign had over exceeded expectations. He was even able to pick up and email to other members of staff the voicemail messages that had been left when the calls were not answered in time.

But what proved to be the key feature was being able to divert all calls from one Branch to another when a site was flooded over the weekend, therefore ensuring business continuity and that important client enquires were not lost.

» View more case studies for telephone systems

Installation & Maintenance of Business Phone Systems

SynergyOne specialises in Toshiba Business Phone Systems and communication solutions so please contact us now for advice about the installation and maintenance of a Toshiba Business Phone System.

» View our Business Telephone Line tariffs.

» View our Cheaper Business Calls.

» View our Feature Plus hosted telephony solution.

» View our Business Phone Systems range.