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SynergyOne Call Back Request
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BT IP Voice Services
SynergyOne specialise in Business VOIP and we provide converged solutions using the
latest SIP/VoIP technologies for voice, data and video communications over one cable
infrastructure.
BT IP Voice Services is a fully integrated managed telephone service delivered using
next generation IP technology.
"Delivered over the BT 21st Century Network"
BT IP Voice Services core network is monitored 24 hours a day and is fully resilient
and redundant ensuring continuous service. IP Voice Services gives full and unlimited
access to the BT national and international network at lower costs than traditional
telephony with the added benefit that all calls between your numbers are absolutely
free.
Service is quick and simple to establish once the IP access network has been provided
using the web based Business Portal. The Business Portal empowers you to make moves
and changes to your IP voice network. Through a simple username and password approach
it allows you to manage the estate from any where with an internet connection and
a web browser. The Business Portal provides a single interface to manage both hosted
and SIP trunk services, with changes you make made in real time by the core network.
The combined ability to simply manage your entire estate and make changes with immediate
affect puts you in absolute control of your system.
If the Business Portal makes it simple to administer your voice service then the
toolbar software supplied makes it a breeze for users to configure their calling
features. The software is integrated with the two most common desktop applications,
Microsoft Outlook and Internet Explorer. The toolbar provides an easy to use graphical
interface to enable powerful network features such as:
- Click to dial from Outlook contacts
- Incoming caller identification from Outlook contacts
- Simultaneous ring
- Send call to voice mail
- Conference in 3rd party
- Call transfer
- Call hold
- Voice-mail to email
The ease at which users can access these network features means that calls can be
handled much more efficiently.
Why will Businesses like IP Voice Services?
There are seven key reasons why small and medium businesses could benefit from IP
Voice Services:
1.Improved call control
The service is fully integrated with Microsoft Outlook and users can employ a toolbar
to customise call forwarding, call diverts, look at call history and setup rules
for dealing with important customers. For example, someone in a meeting could choose
to divert all calls to voicemail - except for calls coming in from one particular
customer. Users of the system can choose to receive their voicemails via email or
easily link IP Voice Services Products to Customer Management applications like
Salesforce.com or Netsuite such that they can see the customer details for the incoming
call and provide personal greetings.
2. Improved integration for remote workers or remote offices
IP Voice Services allows disparately located employees to work as if they were all
based in the same office. Integrating them in call groups they can pick-up incoming
calls - allowing improved responsiveness to customers calling in.
3. Easy to use and flexible
All phones are pre-configured prior to shipping ensuring a true plug-and-play experience.
The Business Portal provides a simple mechanism for administrators to manage their
entire voice system in real time - no more waiting for services to be provided or
ceased.
4. End-customers can keep their existing telephone numbers and access 999
Customers migrating from ISDN30 can bring their existing number ranges over, maintaining
continuity and ensuring a business as usual service.
5. Improved disaster recovery capability
If an office is unavailable for any reason, IP Voice Services can be reconfigured
to route incoming calls to other offices or mobiles with immediate effect, ensuring
no loss of business and a continued service.
6. More cost effective than traditional voice
Lower cost line rental. Free calls between all extensions in your network - this
includes staff working at remote offices and working from home. Lower cost calling
to all other destinations. Typically, end-customers will see a 30% reduction in
their telecom bill through using IP Voice Services.
7. Grows with your business
Services like Auto-Attendant, Receptionist-Console and Call Centre management are
available and can be provisioned seamlessly through the Business Portal as and when
your business requires them.
SynergyOne have been successfully selling
Hosted VOIP
business solutions and
SIP Trunks
since March 2006 with amazing results.
VOIP Business phone systems, are designed to cut businesses' line rental by up to
50% and significantly reduce call costs, are specifically aimed at levelling the
communications playing field between SMEs/start-ups and their big-business counterparts.
» Please
contact us
for more information about our bespoke
business SIP
and
business VOIP
solutions.
» Read our case studies where we have installed
VOIP Phone Systems
for UK companies.
VOIP Phone Systems & IP Telephony Solutions
BT Business VOIP Data Sheets
BT Business VOIP Case Studies
BT HostS-IP
BT IP Voice Services
BT TrunkS-IP
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