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> Toshiba Strata
CIX
Toshiba Phone Systems
The Toshiba Strata CIX family consists of feature-rich, robust, reliable and easy-to-use
communication platforms which can be configured according to the size and needs
of your individual business.
Toshiba's Strata CIX communication platforms can be configured as a traditional
digital phone system, a pure
IP phone system, or a hybrid of the two and the benefits of each
are listed below.
Digital Phone System
- Ideal for single site companies with office-based staff
- Provides guaranteed quality of service (QoS) for all staff
- Strata CIX solutions allow IP telephony to be implemented when required
Pure-IP Phone System
- Reduction in costs of calls between head and branch offices
- Reduces bandwidth for internal calls in branch offices, through peer-to-peer technology
- Cheaper and quicker to establish new or temporary offices, or link buildings together
- Peer-to-peer technology ensures best possible quality of service for IP telephony
Hybrid-IP Phone System
- Allows deployment of IP devices where require
- Remote offices can effectively be called for free
- Provides guaranteed QoS for head office-based staff
- Minimises business risk by providing redundancy options should the network fail
Toshiba Strata CIX Phone Systems
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Toshiba Strata CIX40 - Business Phone System
» Download technical specifications for
Toshiba Strata CIX40
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Toshiba Strata CIX100 - Business Phone System
» Download technical specifications for
Toshiba Strata CIX100
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Toshiba Strata CIX200 - Business Phone System
» Download technical specifications for
Toshiba Strata CIX200
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Toshiba Strata CIX670 - Business Phone System
» Download technical specifications for
Toshiba Strata CIX670
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Benefits of Toshiba Strata CIX Business Phone Systems
SynergyOne recommend Toshiba Strata CIX Business Phone Systems as they offer the
following benefits to your business:
- Improve the customer call experience
- Increase customer satisfaction
- Improve the productivity and efficiency of your workforce
- Provide a stable and secure communication platform
- Use future-safe technology to protect your investment
- Built in scalability
- Simple administration
- Range of voicemail options including a unified messaging solution
- Supports feature-rich multi-site networking
- Enables remote and mobile working to support flexible working environments
- Call centre functionality
- Call routing and Interactive
- Voice Recognition (IVR)
- Computer Telephony Integration
(CTI)
- Call recording
- Range of voicemail options including a unified messaging solution
- Supports feature-rich multi-site networking
- Enables remote and mobile working to support flexible working environments
Please
contact us for more information and advice about our range of Toshiba business
communication solutions.
Call Centre Functionality
 Strata CIX supports call centre functionality
and stand alone applications that can be used in a variety of business units.
Our flexible solutions allow you to quickly and cost effectively set up a formal
call centre with as many as 360 agents, or an informal telephone-based marketing,
sales or support team with just a few team members.
We provide a range of features that make it easy to effectively allocate inbound
calls among your call-handling personnel, and provide a complete, seamless customer
experience.
Vital, real-time management information is provided on the performance of your call
centre, allowing supervisors to make quick, informed decisions on how and where
to make improvements.
Past information can be reviewed as though in real-time, and 'cradle-to-grave' analysis
can be performed on specific calls, providing essential data for training and continuous
improvement.
Computer Telephony Integration (CTI)
 Strata CIX communication platforms can be linked to your
front and back office software applications and databases, creating a truly integrated
telephony solution that can revolutionise the way you interact with your customers.
Using CTI it is possible for example, to automatically fetch records from a database
or CRM system before a call is connected, providing your people with all the information
they need to service the caller. With IP telephony, this functionality can be extended
to your remote or home workers.
Call Recording
Organisations today require the ability to record calls for a variety of purposes
including security, transactional analysis, quality assurance, staff training and
performance monitoring. Allowing you to securely and efficiently record telephone
conversations, Toshiba's solutions provide long-term recording and archiving of
inbound and outbound telephone calls.
Installation & Maintenance of Business Phone Systems
 SynergyOne
specialises in Toshiba Business Phone Systems and communication solutions so please
contact us now for advice about the installation and
maintenance of a Toshiba Business Phone System.
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