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Phone Systems
> Telephone Systems
Case Studies > Building
Society Telephone Sytems
Building Society Telephone Systems
Hertfordshire Based Building Society
The client had been using a very old Panasonic KXTD Telephone System for a number
of years and had outgrown the maximum extension capacity.
They have three smaller Branches which used single analogue lines. This meant that
callers often received an engaged signal. If the Branches wanted to speak to eachother
they would have to dial out using the BT PSTN Network which was proving costly and
meant they couldn't transfer calls to eachother.
Due to the age of the Panasonic KXTD spare parts were proving hard to find and the
incumbent maintainer was charging a considerable amount to look after the phone
system, as each time there was a fault it involved an engineer's visit due to the
system having no remote diagnostics.
After careful consideration and planning SynergyOne installed a new Toshiba CIX100
Telephone System at the Head Office and a Hosted IP based solution - Feature Plus
- at the three Branches.
SynergyOne also took over the BT line rental and call charges at each site
and were able to offer free telephone system maintenance for the Head Office as
part of the overall solution.
SynergyOne are able to clear over 70% of all reported faults via their remote access
into each system therefore allowing us to offer maintenance at vastly reduced rates
or even FREE of charge when providing BT lines and calls via our BT Wholesale and
BT Openreach partner agreements.
With a new Toshiba CIX Telephone
System in place the client was able to offer different telephone numbers
for each of their financial products to allow callers to go straight through the
correct department for their enquiry. This allowed callers to receive a faster service
and in turn the Building Society took more calls that converted into more sales.
FeaturePlus was added
to the Toshiba CIX Telephone System allowing for calls to be transferred directly
to personnel in the Branches at no cost and allowing the Branches to call Head Office
also without cost. All existing BT telephone numbers were retained and ported onto
the Feature Plus IP service.
FeaturePlus' web based portal allowed the Head Office IT Manager to have full control
over ringing groups, calls made on site and more importantly calls that had been
missed after an advertising campaign had over exceeded expectations. He was even
able to pick up and email to other members of staff the voicemail messages that
had been left when the calls were not answered in time.
But what proved to be the key feature was being able to divert all calls from one
Branch to another when a site was flooded over the weekend, therefore ensuring business
continuity and that important client enquires were not lost.
» View more case studies for telephone systems
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